PURPOSE:
The Retail Management Certificate Program is designed to train and develop qualified store managers in line with current retail industry practices. Industry professionals will share the intricacies of the profession from an analytical and proactive perspective; the program aims to provide a broader perspective on the profession by addressing 360-degree store management.
PARTICIPANT PROFILE:
Recent graduates interested in pursuing a career in retail and store management, as well as leaders currently working as Store Managers or Assistant Store Managers who want to advance their careers and make a difference,
All employees who work as store staff and wish to invest in their professional development in this field are welcome to participate in this training program.
TRAINING DETAILS:
AN OVERVIEW OF BASIC RETAIL
Introduction to Retail Sales and Store Management,
Basic Concepts of Retail and Store Management,
Types of Retail and Store Operations
MANAGEMENT SKILLS
Definition of Leadership and Management,
Strategic Decision-Making, Delegation,
Coaching, Taking Initiative,
Crisis Management, Problem Solving, and Time Management,
Stress and Conflict Management,
Delegation of Authority and Coordination,
Body Language and Personal Image
CUSTOMER RELATIONSHIP MANAGEMENT
Internal and External Customers
Understanding the Customer,
Effective Customer Relations and Communication
Perception Management,
Ways to Ensure Customer Satisfaction and Loyalty,
Customer Complaint Management,
HUMAN RESOURCES MANAGEMENT
PRODUCT MANAGEMENT
INVENTORY AND ORDER MANAGEMENT
SPACE MANAGEMENT, VISUAL DESIGN
STORE OPENING AND CLOSING
RETAIL MATH, REPORTING
SALES REPORTS
NUMBER OF PARTICIPANTS:Max. 20 people
DURATION: 4 DAYS
Participants will be provided with course materials
CERTIFICATE
A STORE MANAGER CERTIFICATE will be issued by the UNIVERSITY (E-GOVERNMENT-APPROVED).
For details about the training and to register, please contact us.
FOR MORE INFORMATION:
ISTANBUL NLP INTERNATIONAL
Caddebostan Neighborhood, Bağdat St. 300/18, 34728 Kadıköy/Istanbul
Phone: +90 (216) 467 03 99 /+90 (537) 654 5826
Email: info@istanbulnlp.com.tr
Website: www.istanbulnlp.com.tr
Website: www.istanbulnlp.com.tr
