PURPOSE:
The Customer Service Consultant certification program aims to develop the written and verbal communication skills of employees working at customer touchpoints and to increase customer satisfaction.
PARTICIPANT PROFILE:
Students and recent graduates who are about to enter the workforce,
Those who wish to develop their skills in customer service,
Those who work in customer service and wish to demonstrate their expertise in the field.
TRAINING DETAILS:
Customer Definition
Customer Expectations
Customer Types
Communication Tailored to Customer Types
Solution-Oriented Approach
Using Positive Language in Customer Service
Customer Service and Active Listening
Effective Communication in Customer Service
Building Satisfaction
Dealing with Objections
The Persuasion Process and Persuasion Techniques
Conflict Management
The Importance of Customer Complaints
Complaint Handling and Resolution Process
Dealing with Angry Customers
Prospect Management
Existing Customer Management
A Warm Farewell
NUMBER OF PARTICIPANTS:Max. 20 people
DURATION: 3 DAYS
Participants will be provided with course materials
CERTIFICATE
A CUSTOMER SERVICE ADVISOR CERTIFICATEwill be issued by the UNIVERSITY (E-GOVERNMENT-APPROVED).
For details about the training and to register, please contact us.
FOR MORE INFORMATION:
ISTANBUL NLP INTERNATIONAL
Caddebostan Neighborhood, Bağdat St. 300/18, 34728 Kadıköy/Istanbul
Phone: +90 (216) 467 03 99 /+90 (537) 654 5826
Email: info@istanbulnlp.com.tr
Website: www.istanbulnlp.com.tr
