PURPOSE:
The primary objective of this training is to convey all information related to call center customer service, ensure that participants gain a detailed understanding of the fundamental processes and practices of call center customer service, and assist them in applying what they have learned and using it effectively.
PARTICIPANT PROFILE:
Students about to enter the workforce and recent graduates
Those who wish to develop their skills in the field of call center expertise,
Those who wish to demonstrate their expertise in call center operations,
Anyone who is currently on the phone with a customer may participate
TRAINING DETAILS:
The concept of a call center
The Importance of a Call Center
Call Centers: From the Beginning to the Present
Services Offered by the Call Center
Service Channels at the Call Center
Call Center Terminology
Customer Service Representative Job Description
Active Listening
The persuasion process and persuasion techniques
Solution-oriented approach
Using Positive Language in Customer Service
Communication by Phone
Effective Communication During Incoming Calls
Criteria to Be Followed During Callbacks
Customer profiles
Dealing with Objections
Customer Satisfaction
NUMBER OF PARTICIPANTS:Max. 20 people
DURATION: 3 DAYS
Participants will be provided with course materials
CERTIFICATE
A CALL CENTER CUSTOMER SERVICE REPRESENTATIVE CERTIFICATE will be issued by the UNIVERSITY (E-GOVERNMENT-APPROVED).
For details about the training and to register, please contact us.
FOR MORE INFORMATION:
ISTANBUL NLP INTERNATIONAL
Caddebostan Neighborhood, Bağdat St. 300/18, 34728 Kadıköy/Istanbul
Phone: +90 (216) 467 03 99 /+90 (537) 654 5826
Email: info@istanbulnlp.com.tr
Website: www.istanbulnlp.com.tr
