PURPOSE:
The primary objective of this training is to convey all information related to guest reception, to ensure participants gain a detailed understanding of the fundamental processes and practices involved in guest reception, and to assist them in applying what they have learned and using it effectively.
PARTICIPANT PROFILE:
Students and recent graduates who are about to enter the workforce,
Those who wish to develop their skills in the field of guest reception Those who wish to document their proficiency in the field of guest reception
TRAINING DETAILS:
The Concept of a Customer
Customer Expectations
Customer Types
Suitable for Different Types of Customers
Communication Tailored to Customer Types
Effective Interpersonal Communication
Body Language and Facial Expressions
Customer Guidance
Rules of Etiquette and Courtesy
Image Management
Customer Satisfaction
Active Listening
Eloquent Speech and Diction,
Dealing with Difficult Customers
Problem-Solving Skills
A Proper Farewell
NUMBER OF PARTICIPANTS:Max. 20 people
DURATION: 3 DAYS
Participants will be provided with course materials
CERTIFICATE
A GUEST RECEPTION HOSTESS CERTIFICATE will be issued by the UNIVERSITY (E-GOVERNMENT-APPROVED).
For details about the training and to register, please contact us.
FOR MORE INFORMATION:
ISTANBUL NLP INTERNATIONAL
Caddebostan Neighborhood, Bağdat St. 300/18, 34728 Kadıköy/Istanbul
Phone: +90 (216) 467 03 99 /+90 (537) 654 5826
Email: info@istanbulnlp.com.tr
Website: www.istanbulnlp.com.tr
