PURPOSE:
The primary objective of this training is to convey all relevant information about the role of a Counseling Officer, to ensure participants gain a detailed understanding of the fundamental processes and practices of the Counseling Officer profession, and to help them apply and effectively utilize what they have learned.
PARTICIPANT PROFILE:
Students and recent graduates who are about to enter the workforce,
Those who wish to develop their skills as a counseling officer
Those who wish to document their competence in the field of counseling
TRAINING DETAILS:
The Concept of a Customer,
Customer Expectations,
The Concept of a Counseling Officer,
Expectations of a Counselor,
Counseling Officer Job Description,
Effective Interpersonal Communication,
Problem-Solving Skills
Stress and Anger Management,
Body Language and Personal Image,
Using Body Language and Facial Expressions Effectively,
Etiquette and Image Management,
Active Listening,
Effective and Eloquent Speaking,
Dealing with Difficult Customers,
Customer Satisfaction,
Ensuring a Positive Farewell by Properly Managing Customer Expectations
NUMBER OF PARTICIPANTS:Max. 20 people
DURATION: 3 DAYS
Participants will be provided with course materials
CERTIFICATE
A CONSULTANT CERTIFICATE will be issued by the UNIVERSITY (E-GOVERNMENT-APPROVED).
For details about the training and to register, please contact us.
FOR MORE INFORMATION:
ISTANBUL NLP INTERNATIONAL
Caddebostan Neighborhood, Bağdat St. 300/18, 34728 Kadıköy/Istanbul
Phone: +90 (216) 467 03 99 /+90 (537) 654 5826
Email: info@istanbulnlp.com.tr
Website: www.istanbulnlp.com.tr
