WAITER/WAITRESS – HORECA – FOOD SERVICE STAFF CERTIFICATION PROGRAM

PURPOSE:

The primary objective of this training is to convey all information related to food service and waitstaff roles, to ensure a detailed understanding of the fundamental processes and practices in food service, and to help participants put what they have learned into practice and use it effectively. HOREKA(also Horeca, HoReCa,HORECA) is an acronym for the food service industry. The term is an acronym formed from the first letters of the wordsHotel,Restaurant, andCafé.

PARTICIPANT PROFILE:

Students and recent graduates who are about to enter the workforce,

Those who wish to develop their skills in the field of customer service

Those who wish to certify their competence in the field of customer service

TRAINING DETAILS:

Customer Definition

Customer Expectations

Customer Types

Organizational Culture

The Concept of Service Staff

Teamwork

Product Service

Cleaning and Hygiene Rules

Body Language and the Use of Facial Expressions and Gestures

Customer Satisfaction

Active Listening

Eloquent Speech and Diction

Dealing with Difficult Customers

A Beautiful Farewell

NUMBER OF PARTICIPANTS:Max. 20 people

DURATION: 4 DAYS

Participants will be provided with course materials

CERTIFICATE

A CUSTOMER SERVICE REPRESENTATIVE CERTIFICATE will be issued by the UNIVERSITY (E-GOVERNMENT-APPROVED) .

For details about the training and to register, please contact us.

FOR MORE INFORMATION:

ISTANBUL NLP INTERNATIONAL

Caddebostan Neighborhood, Bağdat St. 310/18, 34728 Kadıköy/Istanbul

Phone: +90 (216) 467 03 99 /+90 (537) 654 5826

Email: info@istanbulnlp.com.tr

Website: www.istanbulnlp.com.tr

www.istanbulnlpkurumsal.com

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