The Telephone Communication and Sales Techniques Training is a program offered by Istanbul NLP and specifically designed for professionals aiming to communicate effectively and make sales over the phone. This training provides participants with in-depth knowledge of strategies, effective communication methods, and customer persuasion techniques to use when making sales over the phone. The program focuses on building trust during phone calls, understanding customer needs, and developing the skills to close sales. Participants learn telephone sales techniques through hands-on practice using various simulations and exercises. The training enables participants to be more successful in telephone sales and increase customer satisfaction.
PURPOSE:
People communicate over the phone for various reasons, such as sharing an idea or impression, requesting that a necessary task be carried out, giving or denying approval, persuading or being persuaded, or expressing satisfaction or dissatisfaction. The purpose of this training is to understand and put into practice the basic behavioral patterns and communication methods that can enhance telephone interactions during times when face-to-face communication is difficult. Through this training, participants will gain—or further develop—the ability to turn telephone sales into an advantage by accurately identifying the needs of current and potential customers and offering tailored solutions. In addition, participants will develop their skills in acquiring new customers for sales or marketing purposes, accurately identifying the needs of customers in their portfolio, generating appropriate solutions, retaining customers, and driving revenue growth by making a difference.
PARTICIPANT PROFILE:
The program is open to managers and all employees of the organization who wish to make effective use of the telephone in their communications.
TRAINING DETAILS:
Communication, The Three Main Stages of Communication,
The Importance of the Message,
Tone of voice, Body language,
Hearing Is Not the Same as Listening,
The Differences Between Looking and Seeing, Between Hearing and Listening,
What You Need to Make an Impact in Every Phone Call,
Active Listening, Empathetic Listening, Misconceptions,
Perception, Overcoming Perceptual Differences,
Analyzing Customers Over the Phone and Identifying Their Needs,
Explicit Needs and Implicit Needs,
Professional Questioning Techniques and Gathering Information Over the Phone,
Let Your Voice Be Heard,
Problems with Cell Phone Use,
The Benefits of Using a Phone,
Perfect Diction, Voice Control,
The Two Factors That Most Influence People,
A Smiling Face, Energy,
When They Call Us, When We Call,
Active and Effective Listening Techniques,
Forward, Place on Hold, Receive a Message.
NUMBER OF PARTICIPANTS:Max. 20 people
DURATION: 2 DAYS
Participants will receive course materials and a certificate.
For details about the training and to register, please contact us.
FOR MORE INFORMATION:
ISTANBUL NLP INTERNATIONAL
Caddebostan Neighborhood, Bağdat St. 300/18, 34728 Kadıköy/Istanbul
Phone: +90 (216) 467 03 99 / +90 (537) 654 5826
Email: info@istanbulnlp.com.tr
Website: www.istanbulnlp.com.tr
